Claim Form

Privacy Disclaimer: We want to make you aware that information you share with us on this form and any other evidence, will be stored on your file and processed in line with the Privacy Notice.

This can be found on the most recent communication we sent you.

Please provide full details of exactly what the issue is with the goods and / or services and why you are not happy with this. This will help us to process your claim more quickly and efficiently

Your claim number can be found on the email we sent you requesting more information. If you haven’t previously contacted us to raise a claim, leave this section blank.

(If yes, we will require documentary evidence e.g sales contract at point sale, plans, pictures, videos, warranty documents, invoices/receipts, T&Cs' – For any documents please send us all pages, scanned if possible, or if you need to photograph these, please ensure they are clear

If you have any issues sending attachments to us, please email them to claimsteam@novunapersonalfinance.co.uk including your agreement/ application number. When you click submit, this will send your information and files to us. Please don’t scroll or navigate away from this page, you’ll get a confirmation message once completed.