Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
29/07/2025
Excellent

Fast and reliable. Excellent service.

Feefo rating : 5
29/07/2025
Good service

Everything sorted straight away and with no hassle

Feefo rating : 5
29/07/2025
Very good

Very good and would recommend them to family and friends. Every time I have asked for help, they are very prompt and get the process done very efficiently.

Feefo rating : 4
29/07/2025
Excellent Service

Excellent service

Feefo rating : 5
29/07/2025
Great service

Easy to apply for. Received the money the next day 🙌

Feefo rating : 5
29/07/2025
Back again for another loan

Excellent help with loans and many different options to choose from. Would highly recommend them, great service

Feefo rating : 5
29/07/2025
Quick and easy

Quick, easy and convenient

Feefo rating : 5
28/07/2025
Fast and convenient
Feefo rating : 5
28/07/2025
Novuna finance

Excellent service and great rates 5star 👍🏻

Feefo rating : 5
28/07/2025
Brilliant all done quick enough good service
Feefo rating : 5
28/07/2025
Great company

Straight forward to use. You can see how much is left to pay off, how much you borrowed and how much you pay a month all on one page and laid out easily.

Feefo rating : 5
28/07/2025
Excellent loan service

Straightforward and easy application process with timely feedback decision. All relevant information sent quickly also.

Feefo rating : 5
28/07/2025
Happy customer

The service was quick and easy to do. I am happy with the way it was handled Thank you.

Feefo rating : 5
28/07/2025
Excellent Service

Excellent service and very qick at there decision making. Would reccomend

Feefo rating : 5
28/07/2025
Simple process, money in account in 2 days. Highly recommend this service
Feefo rating : 5
27/07/2025
Will come back

Just what was required at the time, straightforward, pleasure to do online. Got straight to the point explained thoroughly what I needed to do and have.

Feefo rating : 5
27/07/2025
Best rate and quick response
Feefo rating : 5
27/07/2025
Strongly recommended provider.

Simple , straightforward and easy experience throughout. With good interest rates.

Feefo rating : 5
27/07/2025
Excellent Service

So good to deal with, easy painless process

Feefo rating : 5
27/07/2025
Fantastic Service

Fantastic service

Feefo rating : 5
27/07/2025
Fast and efficient

Great, fast and efficient

Feefo rating : 5
27/07/2025
Collins

Very efficient, application competed quickly & process made easy.

Feefo rating : 5
27/07/2025
Fast decision online account

Fast online service

Feefo rating : 5
26/07/2025
No messing finance

Simple form fast service did what it said on the tin

Feefo rating : 5
26/07/2025
Easy

Easy online application.

Feefo rating : 5
26/07/2025
Quick and easy

Quick and speedy. Hassle free

Feefo rating : 5
27/07/2025
Loan application

Great service. Can’t fault the service I received. Also contacted via phone and operator was very polite and helpful.

Feefo rating : 5
26/07/2025
Brilliant service always helps if you needed thank you

Brilliant service always help

Feefo rating : 5
26/07/2025
They did it again! AAA+++

Ease of application and thorough process. Have used Novuna previously & one of the best lenders with good repayment plans.

Feefo rating : 5
26/07/2025
So easy to apply excellent online easy to use service

Extremely easy to apply, decision made in seconds money in my bank account the working next day 😁

Feefo rating : 5
26/07/2025
So quick and painless

Fast no fuss and efficient

Feefo rating : 5
26/07/2025
Simple and straightforward process. Fast decision. Good rates.
Feefo rating : 5
26/07/2025
Top service 👌

Excellent service! It helps me manage my budget. Strongly recommended for everyone.

Feefo rating : 5
25/07/2025
Too

Very competitive rates best deal around Fantastic service, applied one day funds Arrived in my account the next day.

Feefo rating : 5
25/07/2025
You can rely on dufficult times

Reliable, trusted! Easy to apply

Feefo rating : 5
25/07/2025
Very transparent and highly competitive responsible organisation.

As an existing customer for over 2 years I found that even after researching the market Novuna offered me the best overall loan and once making a soft search on my requirements Novuna gave me several options . We then agreed our option and it was actioned with speed , clarity and enthusiasm by our handler who made things very transparent and all discussed items and documentation was sent via email in seconds , once decision was agreed funds were in our account within hours and previous loans/ DD was cancelled within the hour . Excellent performance by our service handler.

Feefo rating : 5
25/07/2025
Breath of fresh air

Quick, easy and simple. Received the money a couple of days later.

Feefo rating : 5
25/07/2025
Novuna, why look anywhere else ?

Great website, clear and informative. Online application, loan calculator and process was very easy and acceptance very quick. All email correspondence and information very clear and consice. Very happy with the service.

Feefo rating : 5
25/07/2025
Fast efficient great to deal with
Feefo rating : 5
25/07/2025
No fuss loan

Very efficient, quick and easy. No fuss form and quick decision. Money in my bank account in 2 days

Feefo rating : 5
24/07/2025
Excellent product and great service and easy to use
Feefo rating : 5
24/07/2025
Feedback

Top service. So polite people. They new what I needed

Feefo rating : 5
24/07/2025
Very simple easy to apply for and the speed of the response. Everything was first class
Feefo rating : 5
24/07/2025
Absolutely spot on easy service

Used this service before no issues absolutely spot on

Feefo rating : 5
24/07/2025
Quick and easy

Simple and effective. Did what they said when they said. Interest a little high but worth it for the convenience and promptness

Feefo rating : 4
24/07/2025
Straight Forward Easy and Instant Answers

Fast easy and no hassle

Feefo rating : 5
23/07/2025
No hassle loan

Good fast no hassle, and quick answer no hanging around Would recommend

Feefo rating : 4
23/07/2025
Amazing company

Always great service from novuna even back before the name change! No waiting around always straight to the point!

Feefo rating : 5
22/07/2025
Reasonable interest rates

Very efficient

Feefo rating : 5
22/07/2025
Personal loan

Great customer service. The whole process was quick, simple and was professionally handled.

Feefo rating : 5
22/07/2025
Quick Easy Reliable

Quick easy and replied to request within minutes Thankyou

Feefo rating : 5
21/07/2025
Outstanding Service

The service I received was outstanding from start to finish I had one query which was answered very quickly, this is the 3rd time I have used Novuna and each time the service gets better Thanks

Feefo rating : 5
21/07/2025
Quick and easy process.
Feefo rating : 5
21/07/2025
Great to deal with fast and efficient would highly recommend website easy to use
Feefo rating : 5
21/07/2025
Excellent

They are always helpful in your situation. Good customer care is about you. Great service

Feefo rating : 5
21/07/2025
Excellent service

Very fast decision and great service

Feefo rating : 5
21/07/2025
Clear and simple process

Swift, online and intuitive experience. From initial offer through the application and approval the experience and communications were very very good. Funds in my account within the stated 2 days.

Feefo rating : 5
21/07/2025
Quick and easy process

Quick and easy process, great communication.

Feefo rating : 5
20/07/2025
Easy to deal with on line or over the phone.

I have now had 3 personal loans via Novuna, very easy to apply for and this time I needed to talk to someone to ask some questions and they were absolutely great, sorted everything in no time.

Feefo rating : 5
20/07/2025
5 * customer service

Always very helpful and great rates

Feefo rating : 5
19/07/2025
Fast and efficient
Feefo rating : 5
19/07/2025
Novuna / first Rate company

Courteous staff. Straight talking. Best rates. Efficient service.

Feefo rating : 5
19/07/2025
Highly Recommended.

Very good service. Very well explained and the lady on the phone was very pleasant. Everything came through very clearly worded and in a timely manner. Would have no hesitation in recommending this company.

Feefo rating : 5
19/07/2025
It’s so easy to navigate and use
Feefo rating : 5
19/07/2025
Easy and simple

Use them a few times and every time it's been easy, quick and simple

Feefo rating : 5
18/07/2025
Great rates!

Easy and quick

Feefo rating : 5
18/07/2025
first rate

quick and easy application process.

Feefo rating : 5
18/07/2025
Simple to manage, best rates

All service was professional, never had a problem with anything. High recommended to anyone.

Feefo rating : 5
18/07/2025
Fantastic novena

From start to finish helped pay off my existing loan and made me feel at ease for opening a new one staff very helpful indeed.

Feefo rating : 5
18/07/2025
Easy to arrange, good online management

I took out a small loan and found the process very easy, funds were with me very quickly. I like the fact I will be able to log in, check the balance, and make ad hoc payments.

Feefo rating : 5
18/07/2025
Perfect service

Been using them for years now, super reliable. Nothing to complain about at all

Feefo rating : 5
18/07/2025
Brilliant

Excellent very helpful

Feefo rating : 5
18/07/2025
Quick service and funds available the next day
Feefo rating : 5
18/07/2025
Professional and efficient service

Professional and efficient service. Dealt with my loan application quickly and received the funds the next day. Competitive rate. Easy to navigate app. All round great service and experience

Feefo rating : 5
18/07/2025
Quality service

Such a simple and quick process

Feefo rating : 5
17/07/2025
Great service
Feefo rating : 5
16/07/2025
Trustworthy

Always used them for years now

Feefo rating : 5
16/07/2025
Really efficient process and a highly competitive APR

Fast simple procedure and an excellent rate. Highly recommended

Feefo rating : 5
15/07/2025
Quick service

Quick, efficient service, clear about Apr rate, payments. Money in account the next day.

Feefo rating : 5
15/07/2025
Good

Great service

Feefo rating : 4
15/07/2025
Novuna Loan

Very easy to deal with. Good rates. Good on line facilities to track the loan.

Feefo rating : 5
15/07/2025
Perfect service to cover your needs

Good service, straight forward, simple and customer friendly

Feefo rating : 5
15/07/2025
seamless

excellent service. would definitely recommend!

Feefo rating : 5
15/07/2025
Fast easy service

Very easy to apply and the whole process with well explained and dealt with very promptly. I would highly recommend

Feefo rating : 5