Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

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Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
07/10/2025
Very fast and efficient and money within 24 hours in my bank .
Feefo rating : 5
07/10/2025
Low rate of interest and quick disbursement of loans, credited next day

Instant decision and excellent service

Feefo rating : 5
06/10/2025
Good all round

Top quality service

Feefo rating : 5
06/10/2025
First class service got exciting load paid off and new one done in one phone call
Feefo rating : 5
06/10/2025
Loan applications fast, accurate and fair

Excellent service. Fast and reliable. Great website to follow your agreements and paying options. I have used it several times for over 8 years and they are my preferred company to borrow money.

Feefo rating : 5
05/10/2025
Great service

Easy to complete, very quick decision and money transferred within 24hours. Great.

Feefo rating : 5
05/10/2025
Fast & efficient

So easy to access Information easy to understand quick to get a reply & money paid with in three working days

Feefo rating : 5
05/10/2025
Easy to sort

Quick and easy system

Feefo rating : 5
04/10/2025
Great no fuss service every time .

Application was quick, easy and straightforward, quick decision and money in my account within 48 hours, have used Novuna before and always received great service, would highly recommend if you are looking for a loan.

Feefo rating : 5
03/10/2025
Quick, easy finance

Easy, quick and great service.

Feefo rating : 5
03/10/2025
No hassle and fair deal

As always, straightforward and prompt. We've used Novuna for vehicles and home improvements over many years.

Feefo rating : 5
03/10/2025
Easy application

Quick and easy application with a decision made immedately. Would have preferred option to go back to get other options through clearscore when initial interest rate was not offered

Feefo rating : 4
03/10/2025
Good to deal with

Ease of application cheaper than the mainstream lenders did exactly what they said .

Feefo rating : 5
03/10/2025
Great service

Very swift decision and easy to use application. Good rates and money paid out quickly

Feefo rating : 5
02/10/2025
Would use again

Fast application process. Support was very helpful when I wanted to adjust my direct debit date.

Feefo rating : 5
01/10/2025
Fast financial response and very good percentage

It's fast reliable and efficient

Feefo rating : 5
01/10/2025
Quick and easy application, quick decision.

Very good loan provider

Feefo rating : 5
30/09/2025
It is a pleasure to collaborate with this company.

Flawless as always

Feefo rating : 5
30/09/2025
Loan

Excellent service and I was so delighted to get this loan. I would highly recommend Novuna and I’ve had a few things on finance with them and they are very helpful

Feefo rating : 5
30/09/2025
Best online portal and fast approvals

Fast approvals online and completely hassle free. I would definitely recommend to anyone if the rates are suitable for you.

Feefo rating : 5
29/09/2025
Really good rates

Really good and easy to use and great rates

Feefo rating : 5
29/09/2025
Easy quick and good rates

I would never bother to leave a review but these guys just make it easy. I've had multiple loans with them and I would recommend them.

Feefo rating : 5
29/09/2025
Really user friendly!

Really quick and easy

Feefo rating : 5
29/09/2025
Hassle free application and quick processing of funds

Hassle free process and they're quick to release the money. A good all round professional process. Thank you very much Novuna

Feefo rating : 5
29/09/2025
Fast and friendly
Feefo rating : 5
29/09/2025
Novuna, No Brainer!

Excellent. On Thursday evening we went onto ComparetheMarket to look for a loan. The penultimate company in the list was Novuna. They had the Best Interest rate. We applied, were immediately accepted, and on Friday, the money was in our Bank. Perfect.

Feefo rating : 5
29/09/2025
Excellent service

Excellent service as usual. Quick desicion and great rates.

Feefo rating : 5
29/09/2025
Good servces

Smooth and quick

Feefo rating : 5
28/09/2025
So Quick & Easy to Do!

I have used Novuna for years, they are so easy with their applications. Decisions immediately, all done online. Fantastic company.

Feefo rating : 5
28/09/2025
Fantastic service

Great service, fast decision and next day payment into my account! Exceptional service

Feefo rating : 5
28/09/2025
Very good company!!

Highly recommended I didn't expect that's it was just so easy to apply and I got the response quickly .and approved my application Thanks !

Feefo rating : 5
28/09/2025
Convenient & easy good rates

Easy to access and deal with but I did already have a loan with then and have used them in the past as well. The app is nice and easy as well and they don't spam you all the time like my actual bank. Quite competitive rate as well. No not the cheapest but weighed up with ease of use. Good!

Feefo rating : 4
28/09/2025
Quick and easy no fuss
Feefo rating : 5
27/09/2025
Top loan provider

The whole process was quick and easy, top service. Reasonably low rate and decision was made straightaway and money is in my account on the following day.

Feefo rating : 5
27/09/2025
Easy Process

Simple process to apply

Feefo rating : 5
27/09/2025
Service full marks

Excellent service, quick and friendly

Feefo rating : 5
27/09/2025
Smooth application process

The application process was seamless, I loved that.

Feefo rating : 5
27/09/2025
Efficient

Professional, quick and easy

Feefo rating : 5
26/09/2025
Five star service

Absolutely fantastic online service loan approved within 1 minute, this is the 2nd time I have used Novuna and I can honestly say 5 * service.

Feefo rating : 5
26/09/2025
Excellent

Excellent and easy service

Feefo rating : 5
26/09/2025
Whole process is easy

Process of filling out the form on line was clear and easy, waited a couple of minutes for confirmation of the loan, in my bank within 2 working days, whole process was super quick and easy. There is also an app where I can track my loan, pay extra if needed.

Feefo rating : 5
26/09/2025
Good one to look at

Speedy and I've used before. Lower rates of interest than the banks I looked at

Feefo rating : 4
26/09/2025
Very good service

Very efficient

Feefo rating : 5
26/09/2025
Thank you

Excellent, easy apply no stress

Feefo rating : 5
26/09/2025
Good
Feefo rating : 5
26/09/2025
Great from the start of the end
Feefo rating : 5
26/09/2025
Good service at usual
Feefo rating : 5
26/09/2025
Nobody likes to get a loan

Fantastic service, very helpful staff when I needed to change something. This is the third time I've used Novuna and they have always been very helpful. Nobody likes to get a loan, but sometimes it's unavoidable and using Novuna has made the experience a whole lot easier and the app is easy to use also, which details everything about the loan you have. Special thanks to Millie Bunn for sorting things out.

Feefo rating : 5
25/09/2025
Great rate and so easy to borrow!

Very simple to set loan up and money arrived within 48hrs. Very competitive interest rate. This is my second loan with Novuna and they were very helpful and clear as with the first loan. Access to your balance and payments is easily accessible online Thank you Novuna

Feefo rating : 5
25/09/2025
Extremely easy loan application process with great customer service.

I have dealt with Novuna several times now and I must say that the process is very easy and basically takes minutes. Very good service and can definitely recommend.

Feefo rating : 5
25/09/2025
5 stars

Very quick response from Novuna regarding my enquiry with a very positive outcome.

Feefo rating : 5
25/09/2025
The best on the market

Access, speed, comunication 10/10

Feefo rating : 5
24/09/2025
Great experience

Very quick, easy and efficient. The app is easy and straight forward to use. Overall a great experience.

Feefo rating : 5
24/09/2025
Excellent service

So far everything has been dealt with quickly and efficiently making the process easy and stress free. Received the funds quicker than expected and any questions were answered quickly. Would recommend and use again in the future.

Feefo rating : 5
23/09/2025
Very good a answer in two minutes very good service
Feefo rating : 5
23/09/2025
Excellent, quick and efficient

Very efficient with competitive rates.

Feefo rating : 5
23/09/2025
Easy to apply

Was easy to apply and got the money within a few days

Feefo rating : 5
23/09/2025
Great company

Great very quick and easy to apply

Feefo rating : 5
22/09/2025
It's very helpful this company

It's very nice and quick. Not to many questions.

Feefo rating : 5
22/09/2025
very good service

very sorting loan

Feefo rating : 5
22/09/2025
“Excellent service – highly recommend

I am very pleased with the service I received. The team was professional, friendly, and always ready to help with any questions. Everything was done quickly and efficiently, and I felt well informed throughout the whole process. I would definitely recommend this company to others and will be happy to use their services again in the future

Feefo rating : 5
22/09/2025
Great experience

Very cool service and highly recommended

Feefo rating : 5
22/09/2025
Excellent

Very easy to navigate the website. Always had a good experience and service is excellent

Feefo rating : 5
21/09/2025
Best service ever

Always hassle free service. Love to work with them. Thank you Novuna !!!

Feefo rating : 5
21/09/2025
Ease of application for personal finance

Easy to apply for finance and or a loan. Simple explanation of payment and charges etc. My money was in my bank account within 12 hours

Feefo rating : 5
21/09/2025
Easy process

Easy straight forward application and approved with money in bank within 48 hours

Feefo rating : 5
21/09/2025
Easy way and good response

Brillaint

Feefo rating : 5
21/09/2025
Very easy to apply . Has been with novuna with my boiler and conservatory. The interest rate is very affordable.
Feefo rating : 5
21/09/2025
75

I would recommend everybody who want a loan NOVUNA IS THE BEST AND VERY QUICK stress free for myself I will always used NOVUNA again and again

Feefo rating : 5
21/09/2025
5 star

Quick and easy process, funds in my account within days. Started my application through Experian so all my details were pre populated, all I put in is the amount I wanted and when how long for. I had a choice of company’s with Novuna being the best by far, confirmed my details with them and application complete with an answer in seconds. 5 stars

Feefo rating : 5
20/09/2025
Finance

Very quick and easy process

Feefo rating : 5
20/09/2025
Fast service

Applied online, ery quick answer, and money transfered within 2 days

Feefo rating : 5
19/09/2025
Rewarding and fulfilling

It’s been very satisfying and very rewarding to apply to your company which is Novuna. Just simple checks and in a matter of minutes I got the opportunity to get the money I needed. Thank you so much for giving me the trust and support to get this done

Feefo rating : 5
19/09/2025
No fuss No time 5 ⭐️

No fuss Passed credit check All sorted within no time at all Thank you Highly Appreciated and recommended

Feefo rating : 5
19/09/2025
Quick application

Quick and easy application with competitive rate. Cash arrived very quickly.

Feefo rating : 5
19/09/2025
Service was easy to understand and everything went smoothly from my initial application to the funds deposited in my account. Thanks Novuna
Feefo rating : 5
19/09/2025
Fantastic

Excellent

Feefo rating : 5
19/09/2025
Happy

Happy with everything. Work with Novuna in the past.

Feefo rating : 5
18/09/2025
Great

It was quick and easy thank you

Feefo rating : 5
18/09/2025
Excellent service as per usual

Used them many times over years I like how you can manage your account online. Pay extra watch balance drop

Feefo rating : 5
18/09/2025
Quick and easy application

The application process was easy and the decision was made promptly. The money was transferred, as stated, within 2 working days. Overall, excellent. This has been the case with several loans that I had with Novuna.

Feefo rating : 5
18/09/2025
Excellent service

Very good

Feefo rating : 5
18/09/2025
Service was really good and quick
Feefo rating : 5
18/09/2025
Financial support

Quick response on a time that we most needed help.

Feefo rating : 5
17/09/2025
Excellent service and great financial service

Excellent service, communication and easy to use.

Feefo rating : 5
17/09/2025
Happy credit customer

An existing customer with over two years experience with Novuna. Great communication, speed of service and best credit rates. Very happy.

Feefo rating : 5
16/09/2025
Really 1st class service

Really efficient and helpful

Feefo rating : 5
16/09/2025
Excellent

Fast efficient service. Have used 3 times now and cannot fault

Feefo rating : 5
16/09/2025
As easy as it should be

Faultless, quick process at the start and at the end of the loan

Feefo rating : 5
16/09/2025
Good Loan Company

Always use Novuna , great service. All goes through quickly. Great Service

Feefo rating : 5
14/09/2025
Easy peasy

Easy to apply, instant decision and money in account following morning. Can manage the loan using their app to make overpayments, change details and apply etc.

Feefo rating : 5
14/09/2025
Watch out for charges

Paid £45 to return a loan in less than 24 hours after receiving the funds. Disgraceful

Feefo rating : 1
20/09/2025
professional and very fast decision

Very intrasting Good deal very quick

Feefo rating : 5