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Customer Reviews

Platinum service from Novuna Personal Finance

4.9 3314
4.9/5

Hear from real customers

We don’t just talk the talk – we genuinely care about you. We listen and we know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.


Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the fifth time running in 2024. We’re extremely proud to have been recognised as a leader in our field with Platinum status, with two consecutive years of winning the Gold Award prior to that.

Novuna Personal Finance has also been voted the Best Personal Loans Provider by YourMoney.com for the last 10 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to announce we took top spot at the 2024 Moneyfacts Consumer Awards, and have been named Personal Loan Provider of the Year.

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have previously been awarded Customer Service Champion in the British Bank Awards too!


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers…

DateReview
19/12/2024
Excellent loan provider

The service was very quick and the staff were extremely friendly and helpful. My loan was arranged and the money was in my account the very next day.

Feefo rating : 5
19/12/2024
Loan

Quick and simple decision within 30 seconds

Feefo rating : 5
18/12/2024
very good service

all done very quick

Feefo rating : 5
18/12/2024
5 star service

Service was second to none all went through with no problems at all thank you

Feefo rating : 5
18/12/2024
So far , so good 😊
Feefo rating : 5
17/12/2024
Quickly services
Feefo rating : 5
17/12/2024
Excellent and easy service
Feefo rating : 5
16/12/2024
Swift and hassle free process

Swift no hassle service , money in my account in less than 24 hours . Excellent service.

Feefo rating : 5
16/12/2024
Great Service with fast decision

Needing to Consolidate debt, so a loan seemed to be a sensible decision, Great service and very clear with a quick decision.

Feefo rating : 5
15/12/2024
Great service

Very efficient, money in the bank very quickly allowing me to go looking for my new car.

Feefo rating : 5
15/12/2024
Quick and easy

Excellent, fast and easy

Feefo rating : 5
15/12/2024
Easy and straightforward

Excellent and to the point.

Feefo rating : 5
15/12/2024
exelent

everythig is fine

Feefo rating : 5
14/12/2024
Great quick easy

Great company So easy and super quick service Thank you

Feefo rating : 5
14/12/2024
Efficient and easy to deal with.

I found them to be very and easy to deal with. Everything was clear and easy to understand which helps if you case might be a little less straight forward.

Feefo rating : 5
13/12/2024
Review

Excellent service very quick and trouble free

Feefo rating : 5
13/12/2024
Great service!

So straightforward and easy to use!

Feefo rating : 5
13/12/2024
First class
Feefo rating : 5
13/12/2024
Never had any problems with the service they provide.
Feefo rating : 5
13/12/2024
Novuna personal finance is good.

Novuna services is one of the best l have seen.

Feefo rating : 5
12/12/2024
First Class

Excellent first class , Application very easy and straight forward.

Feefo rating : 5
12/12/2024
Outstanding service

Excellent service as always with good repayment options to suite your budget. This is 3rd loan I've had and faultless application process and stress free.

Feefo rating : 5
12/12/2024
Very easy to do and very quick with replies
Feefo rating : 5
12/12/2024
Top service

Just amazing 🤩 Very efficient and easy as all is done online! Very pleased with the service. Thank you 😊

Feefo rating : 5
11/12/2024
Highly recommended

Extremely simple process to apply for a personal loan and the funds becoming available within two days was very impressive.. fantastic service and I'm very happy!

Feefo rating : 5
11/12/2024
Quick and easy

Great service and very quick

Feefo rating : 5
11/12/2024
Excellent service and easy to deal with

Very easy and straightforward to deal with

Feefo rating : 5
11/12/2024
Excellent helpful service

Excellent

Feefo rating : 5
11/12/2024
The whole experience was so easy that I would recommend you to anyone
Feefo rating : 5
11/12/2024
A seamless process

Really efficient service

Feefo rating : 5
11/12/2024
Im very happy
Feefo rating : 5
10/12/2024
Easy application

Ever so easy to apply. Decision within 2 minutes. Money paid into my bank account within 2 working days.

Feefo rating : 5
10/12/2024
Very good andquick
Feefo rating : 5
10/12/2024
Easy to use

Very fast and efficient, no problems

Feefo rating : 5
10/12/2024
Fast and easy

Website very easy to navigate Answer to loan application almost immediate with no messing around

Feefo rating : 4
10/12/2024
Easy transaction
Feefo rating : 5
10/12/2024
Excellent service, very quick to reply
Feefo rating : 5
10/12/2024
Super and easy way to apply online.

Super service in the click of a button

Feefo rating : 5
10/12/2024
👍👍👍👍👍
Feefo rating : 5
09/12/2024
Good service I've used yourselves in the past thank you
Feefo rating : 5
09/12/2024
Excellent

Quick response and didn't have to wait long for money. Excellent service.

Feefo rating : 5
09/12/2024
Review outstanding

Excellent service very easy to set up, and straight forward. Very transparent Excellent

Feefo rating : 5
09/12/2024
Easy process, great service…

Excellent service. Got the loan I requested with minimal fuss.

Feefo rating : 5
09/12/2024
Excellent service and communications.
Feefo rating : 5
09/12/2024
Great company to deal with

Very professional from start to finish and completed very quick

Feefo rating : 5
09/12/2024
Great process

Easy to apply and decision was very quick. Funds paid into my account within the timescales advised and all information on how to register for my online account was sent over quickly.

Feefo rating : 5
09/12/2024
Excellent service

Very quick and reliable

Feefo rating : 5
09/12/2024
Easy amazing service

This is my second time using Novuna and i cannot fault the service or rates they offered beating almost everyone else. Would definitely use again in the future.

Feefo rating : 5
08/12/2024
Highly recommended

Very easy and speedy process

Feefo rating : 5
08/12/2024
Very good

Very good i have used them before, they give you and answer straight away after applying, money goes I to your account 2 working days.

Feefo rating : 5
08/12/2024
Amazing,very easy to apply ,instant decision and funds were in the bank the next day,thank you so much.
Feefo rating : 5
07/12/2024
Perfect experience

Guaranteed rates, quick and easy application with a good app and full control over the finance. Money received quickly.

Feefo rating : 5
07/12/2024
Very quick

Quick and easy

Feefo rating : 5
07/12/2024
Fantastic service and made very easy,but at all times felling safe.
Feefo rating : 5
07/12/2024
Really easy process

Very good and fast service. Interest rate was a bit on the high side but application and decision process was really quick. Overall, I’m happy.

Feefo rating : 4
06/12/2024
No Fuss Application

It was quick and easy, a really straightforward process

Feefo rating : 5
06/12/2024
Quick service & Good Communication

Quick service and kept up to date following application.

Feefo rating : 5
06/12/2024
Excellent service . Quick and efficient.
Feefo rating : 5
06/12/2024
Very professional communication good
Feefo rating : 5
06/12/2024
I’ve used them twice now, and I would recommend them to anyone
Feefo rating : 5
06/12/2024
Excellent service

First rate online website. So quick and easy with plenty of information.

Feefo rating : 5
06/12/2024
Always amazing service
Feefo rating : 5
06/12/2024
Simple application process and quick payment to my account.
Feefo rating : 5
06/12/2024
Excellent Service

Fast, professional excellent service throughout the whole process

Feefo rating : 5
06/12/2024
Quick easy to understand efficient service would definitely use again
Feefo rating : 5
06/12/2024
Quick and simple application process

I took out a personal loan with Novuna. The process was simple and quick and the money was in my account within days. The interest rate was better than other products I compared. Also easy to view and manage my account online

Feefo rating : 5
05/12/2024
Excellent service

Superb efficiency - funds released without delays.

Feefo rating : 5
05/12/2024
Upped the APR last minute.

Offered me one rate, then changed it as I went to accept the application, ended up paying £30 more a month than I wanted too.

Feefo rating : 3
05/12/2024
It's always great
Feefo rating : 5
04/12/2024
Good customer service with a very fast decision and release of funds.
Feefo rating : 5
04/12/2024
Excellent

Easy service, keep you informed on your payments etc. Easy to over pay and great customer service

Feefo rating : 5
03/12/2024
Very professional service.

Helpful and professional service. 👍 will definitely recommend.

Feefo rating : 5
03/12/2024
best bank

always good rate

Feefo rating : 5
03/12/2024
Smooth and straightforward

Straightforward application process with speedy approval and quick transfer into bank account

Feefo rating : 5
03/12/2024
Excellent service

I received an excellent service from Novuna, a quick and straight forward process. Highly recommended

Feefo rating : 5
03/12/2024
Excellent

The transaction was very quick and smooth and would have no problem using them again.

Feefo rating : 5
03/12/2024
Great service

Quick, efficient, easy service, delighted!

Feefo rating : 5
03/12/2024
New car

Great service and easy process highly recommended

Feefo rating : 5
02/12/2024
Finger Tip Financial Services

Hi there was no problem with the application straight from the start to finish.Everything was easy to follow and understand.

Feefo rating : 5