Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

See what our customers say

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Read our case studies

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.

Check out our big wins

Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 10 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards.

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers…

Date	Review
20/02/2025	20/02/2025 Very user-friendly A quick and simple process Trusted Customer
20/02/2025	20/02/2025 Top rate Easy to use, app for payments etc is great. Rates are good Trusted Customer
20/02/2025	20/02/2025 Novuno Easy to apply and get instant answer Trusted Customer
20/02/2025	20/02/2025 Very easy transaction Trusted Customer
20/02/2025	20/02/2025 Quick and reliable loans A really good service got approved in minute's and money next two working days. Trusted Customer
19/02/2025	19/02/2025 Excellent service It took less than 10mins for my loan to be processed and approved. When I phoned it was easy and all questions answered. This is my 3rd time to take a loan from Novuna. Thank you once again. Trusted Customer
19/02/2025	19/02/2025 75 Everything is perfectly Trusted Customer
19/02/2025	19/02/2025 Great service, quick and good rates! So quick and easy! Always use this company for my loans. Trusted Customer
19/02/2025	19/02/2025 Great service Trusted Customer
18/02/2025	18/02/2025 Highly recommended! Highly recommend - really easy and straightforward to apply and received money within a couple of days! Trusted Customer
18/02/2025	18/02/2025 70 Good service Trusted Customer
18/02/2025	18/02/2025 Good competitive rates Competitive rates and being able to manage loan online is a big positive. Also the abiliity to overpay. Trusted Customer
18/02/2025	18/02/2025 Quick loan Very quick and simple. Trusted Customer
18/02/2025	18/02/2025 Fast, prompt and very transparent Very simple, straight forward and fast service. I m very happy with there choice as they provide clear and transparent information about your financial agreement! Trusted Customer
18/02/2025	18/02/2025 Helpful Fantastic quick and easy friendly service Trusted Customer
18/02/2025	18/02/2025 Quick and easy Quick and easy process from start to finish. Trusted Customer
18/02/2025	18/02/2025 Did not have to wait long for a dission Easy to do Trusted Customer
18/02/2025	18/02/2025 Seamless loan application Simple online system for loan request. Result in one minute and money in my bank the next day. Seamless! Trusted Customer
17/02/2025	17/02/2025 Perfect services very good quick contact and credit decision, everything within 24 hours, including money in the account, I have already used it again and I recommend it Trusted Customer
17/02/2025	17/02/2025 Poor sucurity I have been personated and why was that easy for fraudster to pull out loan on my name ??? Saqib Trusted Customer
17/02/2025	17/02/2025 Informative and easy process As a previous customer the process was easy and the information provided informative - checking every step of the way that I was aware of the commitment I was making Trusted Customer
17/02/2025	17/02/2025 Smooth service Very easy application and quick decision made Money in bank 2 days later Trusted Customer
17/02/2025	17/02/2025 Easy to deal with Very quick on getting loan through. Find the company easy to deal with Trusted Customer
17/02/2025	17/02/2025 Exceptional lender So quick and convenient. I have used Novuna several times over the years and they are by far the best lender on the market Trusted Customer
16/02/2025	16/02/2025 Anazing Quick and efficient and love the app to keep track Trusted Customer
16/02/2025	16/02/2025 Quick and easy - Recommended The application process was uncomplicated and easy to navigate. Decision was very fast and money was transferred into my bank within 24hrs. Trusted Customer
16/02/2025	16/02/2025 Brilliant Service Very friendly, absolute 100% clear and simple to use. Trusted Customer
15/02/2025	15/02/2025 Easy quick completion The service was very quick and very easy complete Trusted Customer
15/02/2025	15/02/2025 Very easy application and quick answer for approval Fantastic application service. All done initially online with a very quick decision then through the app with a top up loan. I literally can’t fault the service. Trusted Customer
14/02/2025	14/02/2025 Excellent service Easy to fill in application, quick decision and recieved money in a couple of days. Trusted Customer
14/02/2025	14/02/2025 Fast and good service Fast and good service ☆☆☆☆☆ Trusted Customer
14/02/2025	14/02/2025 Excellent service Trusted Customer
14/02/2025	14/02/2025 Excellent Excellent from start you finish the whole experience has been amazing, No complaints they sorted a loan out for me very guickly Trusted Customer
14/02/2025	14/02/2025 Perfect The whole process, money in your bank really quick not having to sit on the phone for ages going through all you finances I think it’s perfect Trusted Customer
14/02/2025	14/02/2025 Hassle free applications Quick decision. Easy to apply Trusted Customer
14/02/2025	14/02/2025 Best place to get a loan. Great prompt service ,clear and informed. Thankyou Trusted Customer
14/02/2025	14/02/2025 M Brilliant easy stress free service Trusted Customer
14/02/2025	14/02/2025 Excellent service Very straightforward process and decision within minutes of application. Kept up to date every step of the way. Would use again in the future if needed. Trusted Customer
14/02/2025	14/02/2025 Very good service,decent Apr,,good job. Trusted Customer
14/02/2025	14/02/2025 Excellent Excellent. Quick easy good communication Trusted Customer
13/02/2025	13/02/2025 Quick service Hassle free and very quick setvice Trusted Customer
13/02/2025	13/02/2025 Excellent Trusted Customer
13/02/2025	13/02/2025 Best ever Been with novuna before and satisfied the deal they offer is the deal you get better service than other lenders Trusted Customer
13/02/2025	13/02/2025 Excellent service Always excellent service from Novuna thank you Trusted Customer
13/02/2025	13/02/2025 Exellent Exellent service Trusted Customer
13/02/2025	13/02/2025 Simple, Quick and Helpful Absolutely fantastic online service. Applied for a very competitive quote for a loan, the process took minutes and the money was in my account. Really pleased with Novuna and their products and would recommend to anyone. Trusted Customer
13/02/2025	13/02/2025 Great service It was straight forward and quick emails to update. Great all round. Thank you Trusted Customer
13/02/2025	13/02/2025 Very good service and quick, thanks It’s easy and very reliable Trusted Customer
13/02/2025	13/02/2025 Brilliant service Super easy to apply and a quick decision Trusted Customer
13/02/2025	13/02/2025 Great customer service Very easy to use. Great customer service. Trusted Customer
13/02/2025	13/02/2025 Excellent system The whole process is simple and the staff extends all the help while deciding the amount and its return Trusted Customer
12/02/2025	12/02/2025 Poor service Trusted Customer
12/02/2025	12/02/2025 Loan application All done online, simple enough. Trusted Customer
12/02/2025	12/02/2025 Excellent Service. Hassle free service. Very quick and professional service. Trusted Customer
12/02/2025	12/02/2025 Poor experience The app doesn't work properly customer service never call you back you never get any were near the rate advertised when you apply for a loan when you call your asked to go through security automated then when you speak to somebody they ask all the same questions then put you on hold for ages not what i would call a good experience Trusted Customer
11/02/2025	11/02/2025 Quick decision Quick and clear decision and the money was transferred in a timely manner Trusted Customer
11/02/2025	11/02/2025 First place i go to Excellent as always Trusted Customer
11/02/2025	11/02/2025 Easy loan application Excellent service from application to a speedy acceptance of the loan with a great interest rate. Trusted Customer
10/02/2025	10/02/2025 Excellent customer service Excellent service Trusted Customer
10/02/2025	10/02/2025 Excellent service The application process was easy and straightforward . The response was assessment was quick & funds released within 24hrs of approval Trusted Customer
10/02/2025	10/02/2025 Brilliant Perfect in every way possible, Did it all over the internet through the app and got a reply with in 15 minutes Trusted Customer
10/02/2025	10/02/2025 Amazing service Quick with your response helpful with what we need . No questions Was in the bank Quick. So we could get what we need. Trusted Customer
10/02/2025	10/02/2025 Quick and easy Really straight forward, everything can be done online, good APR and repayment options and I like that you can just deal with everything via an app. Trusted Customer
10/02/2025	10/02/2025 Excellent service. I have used Novuna on numerous occasions and it has always been a good experience for myself. Trusted Customer
10/02/2025	10/02/2025 New customer Been brilliant for my needs. Friendly staff and excellent service. Trusted Customer
10/02/2025	10/02/2025 loan very professional and friendly Trusted Customer
10/02/2025	10/02/2025 Easy, quick and efficient service from start to finish. Trusted Customer
10/02/2025	10/02/2025 Wear sturdy shoes for the interest hike!! The only positive was the speed at which the whole process took. Overall very disappointed as they advertised 6.2% APR yet I ended up with 13.9%???? Considering I have had several finance arrangements with Novuna over the years, all of which have been paid off or settled early, I felt loyalty and previous records would have counted for something. I have a perfect Credit Rating, earn good money so very surprised with the upwards hike in interest (Considering the recent cut in interest) Another hard search if I rejected the revised rate would have derailed my plans and messed up my Credit Score. A quick turnaround was required, and I aim to clear the loan within 12 months so guess it did what it said on the tin but I'd recommend other providers such as MBNA or Tesco who I've used in the past who's variance from what was advertised doesn't make your eyes water. Trusted Customer
10/02/2025	10/02/2025 Personal finance Nice and easy from start to finish Trusted Customer
10/02/2025	10/02/2025 Fantastic service It was a very fast and efficient process from application to reviving the funds in my bank account. Trusted Customer
09/02/2025	09/02/2025 Very easy to use. Very easy to use. Money came next day Trusted Customer
09/02/2025	09/02/2025 Happy excellent, no hassle. Trusted Customer
09/02/2025	09/02/2025 Excellent 5 stars Excellent service very easy to use online with good rates. Trusted Customer
09/02/2025	09/02/2025 Fantastic service extremely happy Fast friendly been a customer for two years and would recommend them in fact already done so to a work college and anyone who will listen Trusted Customer
09/02/2025	09/02/2025 Great service and quick Trusted Customer
08/02/2025	08/02/2025 Low interest rate, easy to apply First and foremost the interest rate is very good compared to a car loan rate. Easy application process and you don't have to wait long for a decision. It's the second time I have used them and would definitely recommend them. Trusted Customer
08/02/2025	08/02/2025 Good company . Easy to apply , had an answer in minutes . Money was in my bank the next day . Trusted Customer
08/02/2025	08/02/2025 Hassle free A quick process. Absolutely brilliant,no hassle,a great interest rate and just what I'm looking for! Trusted Customer
08/02/2025	08/02/2025 Superb Excellent Trusted Customer
07/02/2025	07/02/2025 Responsible lender I’ve used Novuna (Hitachi) 4 times now and each time, the application is simple, quickly approved and the funds in my bank account within 48hrs. I find them a responsible lender as they only give you options suited to you finances and not just offer you any amount like some companies do. I would highly recommend them and I would happily return in the future. Trusted Customer
07/02/2025	07/02/2025 Excellent service Great service. The calculator is fantastic as I could assess different options and then finally choose the best option for me. Ii have been using Novuna for many years and will continue to do so. Trusted Customer
07/02/2025	07/02/2025 Would recommend Novuna. Clear and speedy service. Trusted Customer
07/02/2025	07/02/2025 1st class service, excellent APR rates Literally within a minute I was accepted for a loan at the cheapest rate to other lenders, and money was in my bank within 48 hours. Everything was then emailed across with payment date etc. Very pleased all round. Trusted Customer
07/02/2025	07/02/2025 Excellent service & best finance company Used Novuna personal finance last four years couple of times very good service it’s looks like they have good knowledge about his customers. Trusted Customer
07/02/2025	07/02/2025 First class A very swift and faultless application and prompt positive decision. Thank you Trusted Customer
07/02/2025	07/02/2025 Hassle free Easy to apply quick payment Trusted Customer
07/02/2025	07/02/2025 Hassle free!! Cheapest rates I could find. Fast service No messing about or wanting to know how big my socks are. No frills, no fuss just money lending. Can't fault it at all!! Trusted Customer
07/02/2025	07/02/2025 Great service Loan easily applied for and documents completed online. Took about 10 minutes and money in bank the following day. Trusted Customer
07/02/2025	07/02/2025 Loan Review It was really great. Trusted Customer
07/02/2025	07/02/2025 Quick and easy Very quick and easy to apply. Great app. I would have preferred to have known the resultant interest rate prior to submission as it differed considerably from the pre submission suggested rate. That said, I am happy with the overall service and would recommend Trusted Customer

Hear from real customers

Real-time reviews

Customer success stories

Industry awards

Customer case studies

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Our industry awards

Real-time reviews

Very user-friendly

Top rate

Novuno

Very easy transaction

Quick and reliable loans

Excellent service

75

Great service, quick and good rates!

Great service

Highly recommended!

70

Good competitive rates

Quick loan

Fast, prompt and very transparent

Helpful

Quick and easy

Did not have to wait long for a dission

Seamless loan application

Perfect services

Poor sucurity

Informative and easy process

Smooth service

Easy to deal with

Exceptional lender

Anazing

Quick and easy - Recommended

Brilliant Service

Easy quick completion

Very easy application and quick answer for approval

Excellent service

Fast and good service

Excellent service

Excellent

Perfect

Hassle free applications

Best place to get a loan.

M

Excellent service

Very good service,decent Apr,,good job.

Excellent

Quick service

Excellent

Best ever

Excellent service

Exellent

Simple, Quick and Helpful

Great service

Very good service and quick, thanks

Brilliant service

Great customer service

Excellent system

Poor service

Loan application

Excellent Service.

Poor experience

Quick decision

First place i go to

Easy loan application

Excellent customer service

Excellent service

Brilliant

Amazing service

Quick and easy

Excellent service.

New customer

loan

Easy, quick and efficient service from start to finish.

Wear sturdy shoes for the interest hike!!

Personal finance

Fantastic service

Very easy to use.

Happy