Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.


Our industry awards

We've won the official Feefo Platinum Trusted Service Provider Award for the 7th time in 2026.

For the 12th consecutive year, we've been named UK's Best Personal Loans Provider by YourMoney.com. This coveted award is judged by real consumers, based on product structure, competitiveness in price and quality of our service. So to be crowned the winner for over a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Best Personal Loans Lender at the recent Personal Finance Awards, and highly commended by Moneyfacts while in the running for Personal Loan Provider of the Year 2026.

We’re extremely proud to have been recognised as a leader in our field by so many independent organisations.


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
05/11/2026
Brilliant

It was easy to understand terms and conditions. Monies received within 2 days All steps straightforward and explaned

Feefo rating : 5
05/11/2026
Till you what you need

Very good and easy to do online

Feefo rating : 5
05/11/2026
Great Service

Such an easy website to navigate and a really quick response with great communication

Feefo rating : 5
05/11/2026
Good company

Very easy and accomodating

Feefo rating : 5
05/11/2026
Clear and quick

Quick and simple applications process. Clear communication.

Feefo rating : 5
05/11/2026
Great service

Just a smooth does what it says service!!

Feefo rating : 5
05/11/2026
70

I like your service, thank you for help, at the moment I needed. Thaks.

Feefo rating : 5
05/11/2026
Prompt and efficient service

Efficient service with easy to follow application process. The loan arrived as promised and promptly.

Feefo rating : 5
04/11/2026
Gave me all I required
Feefo rating : 5
04/11/2026
Very reliable & helpful

Very good service . Pleased with it

Feefo rating : 5
04/11/2026
First class service

Very simple process and very good communication throughout process , and very quick on making decision and paying loan into account

Feefo rating : 5
04/11/2026
Amazing

Amazing service

Feefo rating : 5
03/11/2026
Easy to apply on line

Easy to apply, quick response.

Feefo rating : 5
03/11/2026
Hassle Free

Very quick and easy to set up.

Feefo rating : 5
03/11/2026
50

Very good point about the timing

Feefo rating : 5
03/11/2026
Good service

Very quick and efficient service. Easy application process , good interest rate fund available very quickly.

Feefo rating : 5
03/11/2026
Fast finance

Quick decision and easy to use

Feefo rating : 5
02/11/2026
look no further Novuna first choice every time

very straightforward to apply ,, minimum fuss quick answer system, deals in facts and common sense

Feefo rating : 5
02/11/2026
Best lender out there

Fantastic . Other lenders wouldn’t lend to me not because of poor credit history , iv never missed a payment . But because I had quite a bit of debt to consolidate . Novuna would and it has ment I can consolidate my debt , save money on interest and manage paying it off in a better way . Really fast service . Great Company .

Feefo rating : 5
02/11/2026
Speed

I liked the fact that when it had all been agreed signatures and receiving the loan was very quick. It meant that I was able to accomplish my plans very soon after.

Feefo rating : 4
02/11/2026
Very Good Service . Take few mintues. Good Service.
Feefo rating : 5
02/11/2026
Great service

Quick and easy to apply. Monies transferred very quickly too.

Feefo rating : 5
02/11/2026
Really good service

Fast and professional

Feefo rating : 5
02/11/2026
Very good

Very good and quick

Feefo rating : 5
02/11/2026
Great👍

Easy,nice and quick👏👏👏👍👍👍

Feefo rating : 5
02/11/2026
Great service

Great service and fast, could not be more happy

Feefo rating : 5
02/11/2026
Best financial company

Competitive rates and fast transaction I’m well happy

Feefo rating : 5
01/11/2026
High Quality Service - flexibility and simplicity at its best.

Excellent service, so simple and easy to compare the loan terms to find what worked best for my situation. Online platform was intuitive to use and clear to understand. The whole process was quick and processed within two days.

Feefo rating : 5
01/11/2026
Embrace the process

The whole process was probably under 10 minutes, concise to the point and accurate an actual pleasure. I am a returning customer and with the options I had going with people who already where aware of me was the simple logical answer.

Feefo rating : 5
01/11/2026
Great, quick and efficient service.
Feefo rating : 5
31/10/2026
recommend

10/10 amazing company

Feefo rating : 5
31/10/2026
Very reliable

Easy and straightforward application. Very reliable and fast decision, competitive rates

Feefo rating : 5
31/10/2026
Easy to arrange

Very quick response and easy to apply. Loan amount in bank very quickly. Also best rates at time of applying

Feefo rating : 5
30/10/2026
Fantastic, easy application process

Really quick service, with no delay on receiving the money. Thank you.

Feefo rating : 5
30/10/2026
Quick Money in the bank

easy, simple, quick decision. Few relevant Questions, It was extremely easy to fill up form and Decision came in minute. happy days.

Feefo rating : 5
30/10/2026
Good job

I’m enjoying because I can make home improvements.Everything was clearly and perfectly professionally

Feefo rating : 5
30/10/2026
Nova finance and customer service

Easy to get in touch with staff are really friendly and helpful.

Feefo rating : 4
30/10/2026
Their online process of get lian is Customer friendly and are very transpa

They are effucient and being professuinals always.

Feefo rating : 5
30/10/2026
Prompt and efficient service

First class service, very prompt and professional decision made on application.

Feefo rating : 5
30/10/2026
Quick payment

Got money in less than 2 days great 👍

Feefo rating : 5
30/10/2026
Professional and easy to work through thanks to clarity of operator

Very good and whole thing clearly explained and sorted

Feefo rating : 5
30/10/2026
Novuna loan deal

Clear, transparent process and a fair percentage rate given for my loan.

Feefo rating : 5
30/10/2026
HIGHLY RECOMMENDED

Highly recommended!!! Easy process best apr!!!

Feefo rating : 5
30/10/2026
Once approved very straight forward and quick.Thank you for making it easy.
Feefo rating : 5
30/10/2026
Had a greater understanding off the product I was getting

Great service answered all my enquiries with excellent explanation thank you

Feefo rating : 5
30/10/2026
A+
Feefo rating : 5
30/10/2026
Perfect choice

Very good and efficient. Reasonable interest rates

Feefo rating : 4
29/10/2026
Great service!

My query & request were answered & solved immediately on receipt. Very helpful & very happy.

Feefo rating : 5
29/10/2026
Quick and painless
Feefo rating : 5
29/10/2026
Informed and helpful
Feefo rating : 5
29/10/2026
Perfect process efficient and effective

Using the MSE link provided a quick seamless decision and payment - spot on - really impressed.

Feefo rating : 5
29/10/2026
Best in the business

Very quick and easy

Feefo rating : 5
29/10/2026
perfect

easy and stress free

Feefo rating : 5
29/10/2026
Great service

Fast service Easy payments Easy onlin application

Feefo rating : 5
29/10/2026
Super quick decision
Feefo rating : 5
29/10/2026
Very good

Very simple and quick process. Would definitely recommend.

Feefo rating : 5
28/10/2026
Once they’d decided my husband wasn’t affected by fraud the process was simple. Had we not received the letter though we wouldn’t have contacted and got the original decision overturned
Feefo rating : 4
28/10/2026
Excellent
Feefo rating : 5
28/10/2026
Seamless

Seamless experience with very knowledgeable staff

Feefo rating : 5
28/10/2026
Quick, easy to apply, lacked some details

Quick and easy to apply. Disappointed that I couldn't read anywhere, (unless I missed it), about how overpayments reduce the interest you pay, ie if you pay off an amount, your monthly payment remains the same, but is the amount of interest calculated in the month reduced because you paid a lump sum off. It does say overpayments reduce the amount of interest you pay, but does that benefit come at the end?

Feefo rating : 4
28/10/2026
Quick and easy service.
Feefo rating : 5
28/10/2026
Great service

Exceptional service, easy to use application and great communication.

Feefo rating : 5
27/10/2026
Straight forward

Nice and easy service answer within minutes, really good company to deal with.

Feefo rating : 5
27/10/2026
Excellent, great service

Excellent service, very competetive apr and super quick when applying to getting your loan, would highly recommend.

Feefo rating : 5
27/10/2026
Satisfied customer

1st time customer and everything was brilliant

Feefo rating : 5
27/10/2026
Excellent service would highly recommend.

Very good service and communication throughout. Easy to access on line and all sorted within 24hours.

Feefo rating : 5
27/10/2026
Professional service from the security check up until the payment.
Feefo rating : 5
27/10/2026
Simple application

Very simple and easy with no fuss

Feefo rating : 5
27/10/2026
Recommend

Quick and easy

Feefo rating : 5
27/10/2026
quick and easy process
Feefo rating : 5
27/10/2026
Excellent and happy to recomend!

Very professional approach, straight forward and helpful!

Feefo rating : 5
27/10/2026
Very good service

very efficient & easy to use

Feefo rating : 5
27/10/2026
Nice & easy

The service was nice and easy And you soon had the approval With the money in the bank in a couple of days

Feefo rating : 5
26/10/2026
Very quick and easy and would recommend to anyone. Many thanks dave
Feefo rating : 5
26/10/2026
Great Service

Excellent Service……

Feefo rating : 5
26/10/2026
Great service

Very easy to do everything on line. Quick decision and money in account within a couple of days

Feefo rating : 5
26/10/2026
Simple, No Fuss and Easy Manageable Financial Agreements

Very quick and easy for myself, this is the fourth time I have used Novuna for finance. The interest rates are low in my case and as I will be using them over the next few years I do plan on further agreements during next year. The application process is simple and not complicated in anyway, the money agreed was in my bank within 24 hours so there were no delays in my plans, it was all arranged online and alI I had to do was E sign my agreement. I have now added the agreement to the Novuna app and I can manage it from there very easy and see all the information regarding settlement and payments in one place. Brilliant and Thanks!

Feefo rating : 5
26/10/2026
Excellent company

Great company received offer quickly and paid out the next day.

Feefo rating : 5
26/10/2026
Would recomend

Quick and easy, no difficult questions that hard to understand. Money was in account quickly with no fuss. Happy with repayment details

Feefo rating : 5
26/10/2026
It was very quick and efficient and easy to use. I love the app to keep on track of payments
Feefo rating : 5
26/10/2026
75

very prompt and professional service. not too complicated.

Feefo rating : 5
26/10/2026
Easy process - only took minutes to approve

Simple and easy. Good rates and quick release of funds. Perfect to monitor payments via app.

Feefo rating : 5
26/10/2026
very quick and efficient

excellent

Feefo rating : 5
26/10/2026
Why I chose Novuna

Very easy to set up, there were a couple that had cheaper rates, but I wanted the option to overpay or pay I full with no penalty so chose Novuna

Feefo rating : 5
26/10/2026
Novena Personal loan experience

it was laid out so that I could understand the process. This helped complete the process.

Feefo rating : 5