Search

Hear from real customers

We genuinely listen, so know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

See what our customers say

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Read our case studies

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.

Check out our big wins

Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.

Loading...

Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the sixth time running in 2025. We’re extremely proud to have been recognised as a leader in our field.

We've also been voted the Best Personal Loans Provider by YourMoney.com for the last 11 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to have been named Personal Loan Provider of the Year at the 2024 Moneyfacts Consumer Awards. 

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have been awarded Customer Service Champion in the British Bank Awards too!

Platinum Trusted Service Award 2025 Landscape

Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers… 

Date Review
24/03/2025
Quick response and received money promptly
Feefo rating : 5
24/03/2025
Stress free & professional

Quick Easy Professional

Feefo rating : 5
24/03/2025
The service was excellent, the customer service rep was pleasant and attend to my need.
Feefo rating : 5
24/03/2025
Excellent online service

Sorted out a personal loan online and was very easy to do and got a quick reply back with the loan agreement

Feefo rating : 5
24/03/2025
Quick and easy to use service

Quick and easy to use service. Application was straight forward and hassle free and I received a response in less than a minute.

Feefo rating : 5
24/03/2025
Brilliant!

Brilliant company to use .

Feefo rating : 5
24/03/2025
Very quick decision Funds in account next day
Feefo rating : 5
24/03/2025
Great service. Got money during 24 hours. Very recommended. Takes about 15

Great service Got money during 24 hours Very recommended

Feefo rating : 5
24/03/2025
Great experience!

Very quick and easy great service!

Feefo rating : 5
24/03/2025
Very efficient excellent service.
Feefo rating : 5
23/03/2025
No fuss application

Quick and easy to understand and apply

Feefo rating : 5
23/03/2025
Polite and very friendly people, very little waiting to speak to a person,

Prompt professional assistance, polite staff. Reasonable products at fare rates.

Feefo rating : 5
23/03/2025
Very good
Feefo rating : 5
23/03/2025
All good
Feefo rating : 4
23/03/2025
Didn't wait long for funds

Very professional, speedy service

Feefo rating : 5
23/03/2025
Perfect Finance Supplier

Amazing service. I would 100% recommend. It was such an easy and straight forward process

Feefo rating : 5
23/03/2025
Perfect lender

Easy to apply on line and all the information is very clear. Money was in my account within 2 days. Excellent service. Using the App to monitor your account is also excellent allowing you to make instant overpayments if required. All backed up by competitive interest rates.

Feefo rating : 5
22/03/2025
Great service

Great straight forward service and friendly advisors

Feefo rating : 5
22/03/2025
Quick n easy
Feefo rating : 5
22/03/2025
excellent service
Feefo rating : 5
22/03/2025
Second to none

Fast and efficient service

Feefo rating : 5
22/03/2025
Excellent service 👏

Breliant service

Feefo rating : 5
21/03/2025
Quick and simple

Excellent 10/10

Feefo rating : 5
21/03/2025
Dependable results

Easy to use fast response. Trust this company to handle my loans for home repairs

Feefo rating : 5
21/03/2025
Great service

Fast and friendly easy to understand The process..

Feefo rating : 5
21/03/2025
Simple and straightforward

Fast, efficient and they did exactly what they said they would.

Feefo rating : 5
21/03/2025
Great Service

The excellent service with a wide range of finance options

Feefo rating : 5
21/03/2025
Excellent service, no fuss or hassle to apply
Feefo rating : 5
21/03/2025
Fab service

I have always had loans with novuna (previously hitachi). Very competitive interest rate and efficient service.

Feefo rating : 5
21/03/2025
Would recommend

Quick hassle free professional service

Feefo rating : 5
21/03/2025
Great service

Great service, fast, informative and keep you aware of the commitment you are making. Easy on-line service, hassle free.

Feefo rating : 5
21/03/2025
Recommended

Quick and efficient.

Feefo rating : 5
21/03/2025
Brilliant service

Straight forward and super efficient. Was able to set up online before even receiving funds and system was updated !!

Feefo rating : 5
21/03/2025
Excellent experience

I just tried to apply for a loan and I was surprised that I was accepted. Got the money in just 2 days. The APR is pretty fair. Good job 👍.

Feefo rating : 5
20/03/2025
Prompt payment

Good loan rates,and prompt payment,and instant decision.

Feefo rating : 5
20/03/2025
Simple step by step process

The application was a simple step by step process. When completing the process, the loan amount and the payments is laid out in a clear and concise manner.

Feefo rating : 5
20/03/2025
Excellent to deal with.

Have used this company for some time now and always very quick & efficient

Feefo rating : 5
20/03/2025
Would highly recommend

Easy loan application. Hassle free

Feefo rating : 5
20/03/2025
Very quick
Feefo rating : 5
19/03/2025
Excellent as always, a very easy service to use.
Feefo rating : 5
19/03/2025
Quick, Safe and Sound.

Quick service, well received and loan explained very well. All the terms set out and info given to easily access the info at any time. I was really impressed.

Feefo rating : 5
19/03/2025
Applucation was easy and fast decision

Quick and easy to use. Nice to be able to see the calculated costs depending on amount/term. The only negative was I didn't get the interest rate advertised

Feefo rating : 5
18/03/2025
Rxcellent service

Quick & efficient, customer portal also very easy to navigate

Feefo rating : 5
18/03/2025
Brilliant firm

Very helpful

Feefo rating : 5
18/03/2025
Hassle free

Nice and easy loan and easy to manage. Hassle free. Will use again and recommend

Feefo rating : 5
18/03/2025
Great rates, forms easy to use online..

The form I filled out online was quite easy, got an answer fairly quick, and recieved the funds in our bank within about 24 hours after applying.

Feefo rating : 5
18/03/2025
Excellent service

Very easy to arrange my loan, all done online, it took around 10 mins in total to be approved and money received with 2 working days.

Feefo rating : 5
18/03/2025
Quick and easy

Very easy, friendly customers service.

Feefo rating : 5
18/03/2025
Excellent

Absolutely great service

Feefo rating : 5
17/03/2025
Happy customer

Quick and easy to deal with good low rates and communication was very good

Feefo rating : 5
17/03/2025
50

they help as best they can been with them for years

Feefo rating : 4
17/03/2025
Very reliable service that came in within days.

Fast, efficient, consistent and reliable. Knew I'd be able to rely on you to help me.

Feefo rating : 5
17/03/2025
100

Excellent service and very helpful

Feefo rating : 5
17/03/2025
Excellent choice.

Excellent service. Quick decision and money deposited into bank within days.

Feefo rating : 5
17/03/2025
Excellent

Very easy to understand

Feefo rating : 5
17/03/2025
Very good

Easy, quick, fairly priced, fair contract terms, simple to manage

Feefo rating : 5
17/03/2025
Fabulous service
Feefo rating : 5
17/03/2025
Exceptional Service!

The service was exceptional. The loan process was very quick and their interest rate is very low. Money was in my account within one working day. I will definitely recommend!!!!

Feefo rating : 5
17/03/2025
So simple

Fantastic so simple

Feefo rating : 5
16/03/2025
Quick and easy

Professional and quick very thorough process and excellent completion Thank you

Feefo rating : 5
16/03/2025
Quick and easy

All when well and everything was so quick.

Feefo rating : 5
16/03/2025
Excellent customer service

Very easy to apply. Instant decision. Money in the bank the next day.

Feefo rating : 5
16/03/2025
Excellent service and easy to use.

So easy to use. Very satisfied.

Feefo rating : 5
15/03/2025
Great company

Excellent service from this company and Excellent rates compared to many others. Their website is so easy to use. Well done Novuna.

Feefo rating : 5
15/03/2025
Perfect

I never have any issues this company is the best in the business straight forward and money there within 24 hours I would never use anyone else

Feefo rating : 5
15/03/2025
Novuna is a good service to use.

A very good service, an easy to understand form to complete.

Feefo rating : 5
14/03/2025
100% Recommend

Easy to apply online. Good communication and service. Money received in 2 working days.

Feefo rating : 5
14/03/2025
Quick and easy

Quick and easy service with the right questions asked

Feefo rating : 5
14/03/2025
Great service!

Great telephone service and quick receiving of the funds.

Feefo rating : 5
14/03/2025
Highly recommended - best interest rate too!

This is my second loan after having the first one to pay for double glazing. The early payment option allowed me to pay it off quicker. Provided great service, answered queries immediately and agreement approved and paid in two days.

Feefo rating : 5
14/03/2025
Excellent

Easy applying for

Feefo rating : 5
14/03/2025
Really great to use

So quick and easy everything explained really good

Feefo rating : 5
14/03/2025
Great service

The service was great, quick decision and easy to arrange

Feefo rating : 5
14/03/2025
Process simple and loan decision very quick - couldn’t fault
Feefo rating : 5
14/03/2025
Great service

Easy and straightforward application process.

Feefo rating : 5
14/03/2025
Easy and quick, low apr

Easy experience with decent apr.

Feefo rating : 5
14/03/2025
Great financial company

Super easy and quick application. Everything is explained very clearly with the option to download the documents to review later on.

Feefo rating : 5
14/03/2025
Impressive service

I was impressed with the speed of the whole process. Informed at every stage

Feefo rating : 5
13/03/2025
Excellent company

Have used Novuna before and have found the service simple and hassle free.

Feefo rating : 5
13/03/2025
Loan application

Service was excellent we had answer quickly for loan

Feefo rating : 4
13/03/2025
Personal loan

Quick and easy to follow

Feefo rating : 5
13/03/2025
Home renovation

I was looking for a loan to renovate a room in my house. The Novuna loan was easy to arrange and arrived quickly

Feefo rating : 5
13/03/2025
Excellent

Ease of application and monies in bank promptly. Really happy with the company and process.

Feefo rating : 5
13/03/2025
Great service from the start.
Feefo rating : 5
13/03/2025
Amazing experience

Amazing experience and an easy process of getting the loan. Highly recommend it!

Feefo rating : 5
12/03/2025
Great finance company, no messing simple
Feefo rating : 5
12/03/2025
Loan

Great service,quick,efficient and money paid when said

Feefo rating : 5