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Customer Reviews

Platinum service from Novuna Personal Finance

4.9 3342
4.9/5

Hear from real customers

We don’t just talk the talk – we genuinely care about you. We listen and we know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.


Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the fifth time running in 2024. We’re extremely proud to have been recognised as a leader in our field with Platinum status, with two consecutive years of winning the Gold Award prior to that.

Novuna Personal Finance has also been voted the Best Personal Loans Provider by YourMoney.com for the last 10 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to announce we took top spot at the 2024 Moneyfacts Consumer Awards, and have been named Personal Loan Provider of the Year.

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have previously been awarded Customer Service Champion in the British Bank Awards too!


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers…

DateReview
20/11/2024
Very easy to apply and a quick decision
Feefo rating : 5
20/11/2024
70

Good

Feefo rating : 5
20/11/2024
Done in a few minutes

Quick and easy to use.

Feefo rating : 5
20/11/2024
Efficient and easy to apply

Efficient and easy process

Feefo rating : 5
19/11/2024
The efficiency of the online service surprised me.

I received a very good service. Even though it was online, it was still very good and efficient.

Feefo rating : 5
19/11/2024
Very helpful

Great, thank you Novuna

Feefo rating : 5
19/11/2024
Amazing

Straight forward, really good help when needed. No crazy fees attached.

Feefo rating : 5
19/11/2024
Quick and easy

Quick and simple and the best interest rate on the money saving expert

Feefo rating : 5
19/11/2024
Needed more than borrowed had no problem paying off old loan and getting mo

Trusted quick and never fails

Feefo rating : 5
18/11/2024
So simple and straight forward forward
Feefo rating : 5
18/11/2024
Easy process
Feefo rating : 5
18/11/2024
Very approachable,always help our difficult time

Excellent.you always help

Feefo rating : 5
18/11/2024
Great Service

Very quick at telling you if you can get the loan

Feefo rating : 5
18/11/2024
Hassle Free

Completely hassle free , loved that they can access your accounts so you don’t have to go through all the hassle of explaining things etc

Feefo rating : 5
18/11/2024
A deal tailored to your circumstances

Easy to navigate through. Honest assessment of my finances and still offered a good quote.

Feefo rating : 5
18/11/2024
Straightforward process

The whole process was straightforward and I was kept informed via emails at each stage. I received my loan the next day at a reasonable rate.

Feefo rating : 5
18/11/2024
A great provider

Have used them before in the past. Great service always. Money was there in my account 24 hours later.

Feefo rating : 5
18/11/2024
Excellent service

Very easy to use web site and good loan rates too What more do you want

Feefo rating : 5
18/11/2024
Loan approval

It was easy to apply no fuss at all and money was in my account the next day excellent service

Feefo rating : 5
17/11/2024
Fantastic

Never spoke to anyone but it was really easy to do online so can’t ask for more

Feefo rating : 5
17/11/2024
Professional

Quick, easy to use and good communication.

Feefo rating : 5
16/11/2024
Good

Excellent.

Feefo rating : 5
16/11/2024
Best service on time

I’ve been using this financial service for the past three years, and I recently renewed my plan. The experience has been consistently positive. The website clearly explains all the details, including interest rates and the repayment period, making it transparent and easy to understand. The application process is straightforward and user-friendly, and funding is released promptly. I’m very satisfied with the service and happy to recommend it to others looking for a reliable financial company.

Feefo rating : 5
16/11/2024
Easy and efficient

Very quickly sorted, and easy system to use. Less than 2 days later and everything was completed.

Feefo rating : 5
16/11/2024
Excellent

Quick, very easy and great communication, regularly updated so you know what’s going on all the time

Feefo rating : 5
15/11/2024
So quicke and no husstle

No husstle and very quick

Feefo rating : 5
15/11/2024
So easy to deal with Informed me every step Even the app is brilliant
Feefo rating : 5
15/11/2024
Great company

Used many times over the years and never had a problem and every is always easy.

Feefo rating : 5
15/11/2024
Quick and easy application

Quick and easy application with a fast decision. And money transferred smoothly.

Feefo rating : 5
14/11/2024
We have applied for personal loan. Decision was very quick. Great service

Excellent service. You can not fault anything 10 out of 10

Feefo rating : 5
14/11/2024
Brilliant

Brilliant easy to communicate with. No nonsense . Highly recommend

Feefo rating : 4
14/11/2024
Good

Thanks for everything

Feefo rating : 5
14/11/2024
Personal Loan

Process was speedy and straightforward at all stages. I was very impressed with the professional way my application and the follow up service was conducted.

Feefo rating : 5
14/11/2024
Quick and easy

Easy form and funds received quicker than expected.

Feefo rating : 5
14/11/2024
Had an answer straight away, followed an user friendly process.

The service was very easy

Feefo rating : 4
13/11/2024
Good Rating

Prompt service

Feefo rating : 5
12/11/2024
Quick easy efficient
Feefo rating : 5
12/11/2024
Easy to use and efficient

Quick and very efficient . The money was in my account within a day.

Feefo rating : 5
12/11/2024
Great experience

Very easy and fast application, approved and money received very promptly! Would highly recommend!

Feefo rating : 5
12/11/2024
EXCELLENT COMPANY TO DEAL WITH

used novena a few times now and always so easy and efficient to use with an easy app to make overpayments wouldn’t use anyone else. darren draper

Feefo rating : 5
12/11/2024
Great service
Feefo rating : 5
12/11/2024
Great service
Feefo rating : 5
11/11/2024
Great communication

Great communication, easy to deal with and decision made within 2 days. I found that interest rates can a bit high but everything considering acceptable. Easy to track the payment progress via app and make change to payments if nedded.

Feefo rating : 4
11/11/2024
Fast and easy, money in my account with in days. Would highly recommend
Feefo rating : 5
11/11/2024
Fast and easy

Always very easy to arrange and plenty of emails to keep you updated.

Feefo rating : 5
11/11/2024
Quick and easy

Very efficient

Feefo rating : 5
11/11/2024
It's a great help in a emergency situation.only think the interest rate is

Good

Feefo rating : 4
11/11/2024
Good customer service

Great service and good communication throughout. Options explained very well and no pressure

Feefo rating : 4
10/11/2024
Great service.

Very efficient and prompt.

Feefo rating : 5
10/11/2024
Finance

Very easy service to use. No fuss and very quick.

Feefo rating : 5
10/11/2024
Novena Personal Finance to the rescue

Straight forward and quick process. Hit with a building crisis repair and this was resolved with an affordable loan from Novuna

Feefo rating : 5
09/11/2024
Straight forward no hassle

Very easy and very quick

Feefo rating : 5
09/11/2024
Great Service

The service was fast and professional and extremely helpful

Feefo rating : 5
09/11/2024
Great service
Feefo rating : 5
09/11/2024
Excellent service

Fast and easy service, very professional

Feefo rating : 5
09/11/2024
Excellent

Very easy to complete the information required excellent service

Feefo rating : 5
09/11/2024
100 percent

It was very good

Feefo rating : 5
09/11/2024
So fast!

Fast efficient service, 5star

Feefo rating : 5
09/11/2024
Brilliant

The service was very good , quick and easy to apply for .

Feefo rating : 5
09/11/2024
Excellent service

Excellent service . I recommend people who looking for personal loan. Thanks Novuna..

Feefo rating : 5
09/11/2024
Really easy to apply, accepted within a few minutes, after checkes, and funds were in my account within 2 days.
Feefo rating : 5
08/11/2024
75

Good services

Feefo rating : 5
08/11/2024
Loans made easy.

Very easy to navigate through all the questions. Loan accepted and cleared exactly when they said, at a rate and term that that suited. Used Novuna several times without any problems.

Feefo rating : 5
08/11/2024
Impressive service and easy to process.

Easy to use and application was straightforward.

Feefo rating : 5
08/11/2024
Easy from start to finish.
Feefo rating : 5
08/11/2024
Simple.....

Very simple and straight forward

Feefo rating : 5
08/11/2024
Mr Svet

Always on time when I need extra borrowing Thank you Novuna

Feefo rating : 5
08/11/2024
Will use again

Excellent service and will certainly use again. Nice to have an up to date app when payments are made.

Feefo rating : 5
08/11/2024
Very informative and helpful and supportive

Very informative and offer plenty of support and awareness around the decision your making when you look to borrow money, offer information and app awareness and account info ect.

Feefo rating : 5
08/11/2024
Reason to choose Novuna

Absolutely brilliant, had loans previously with Novuna personal finance and was very pleased with the service then, hence it was a no brainier when I needed another loan, straight forward and easy to do.

Feefo rating : 5
08/11/2024
Top service. I got the money just two days after I applied for it
Feefo rating : 5
08/11/2024
Professional customer service straight forward 5 Starsr

5 Star as always!! Fabulous 👌

Feefo rating : 5
07/11/2024
excellent company

excellent I've used novena several times and each time has been seamless

Feefo rating : 5
07/11/2024
Applied give all me details ask me to do online banking for consent to check my details every thing was fine and then got message to say I had being approved was really straight forward and very quick cannot fault them
Feefo rating : 5
07/11/2024
Super fast & smooth service

Fast & Smooth service.

Feefo rating : 5
06/11/2024
Great service

Great service as always and efficient quick process and if you contact by phone so helpful with any queries you may have

Feefo rating : 5
06/11/2024
Fast & Efficient

Absolutely fantastic, so easy and quick. All took 2 days that was it.

Feefo rating : 5