Banner for Customer reviews

Customer Reviews

Platinum service from Novuna Personal Finance

4.9 3540
4.9/5

Hear from real customers

We don’t just talk the talk – we genuinely care about you. We listen and we know what our customers want. A straightforward way to get a loan, supported by great service. But don’t just take our word for it…

Real-time reviews

We've achieved a customer satisfaction rating of 4.9 out of 5 from thousands of reviews.

Customer success stories

Hear the personal stories behind our personal loans. Some of our customers share how they've reached their goals.

Industry awards

Choose a personal loan provider that's been widely recognised for providing an excellent customer experience.


Customer case studies

There’s often a touching story behind the loans we provide. People buy their dream car, travel the world, celebrate special occasions, transform their home and so much more. Get to know some of our customers and how we helped them reach their goals.


Our industry awards

We won the official Feefo Platinum Trusted Service Provider Award for the fifth time running in 2024. We’re extremely proud to have been recognised as a leader in our field with Platinum status, with two consecutive years of winning the Gold Award prior to that.

Novuna Personal Finance has also been voted the Best Personal Loans Provider by YourMoney.com for the last 10 years running. This coveted award is judged based on product structure, competitiveness of price and quality of service. So to be crowned the winner for almost a decade is testament to the first-rate experience we provide.

We're also extremely proud to announce we took top spot at the 2024 Moneyfacts Consumer Awards, and have been named Personal Loan Provider of the Year.

Not only that, but we’re ServiceMark Accredited with the Institute of Customer Service and have previously been awarded Customer Service Champion in the British Bank Awards too!


Real-time reviews

Hear from customers just like you to find out what it’s really like to choose Novuna. View them all on the Novuna Personal Finance Feefo page or the Novuna Personal Finance Trustpilot page.

For now, here’s just a small selection of the latest comments from our customers…

DateReview
05/05/2024
If you want a loan, look no further

I thought their rate was the best on the market for me at the time. The decision was quick and the whole experience very satisfying.

Feefo rating : 5
05/05/2024
No nonsense decision made within the hour brilliant 👍
Feefo rating : 5
05/05/2024
Stress free spplicstion

Easy application. No messing about. Decision was in minutes and the money in my bank account within 2 days Have used them before and would most definetly use again in the future. Highly recommended 👌🏻

Feefo rating : 5
05/05/2024
Excellent service

Efficient

Feefo rating : 5
04/05/2024
So easy to apply and very quick response
Feefo rating : 5
04/05/2024
Good service

A fast decision making process.

Feefo rating : 4
04/05/2024
Application was an easy process well done to the person who set up the onli

Outstanding it's personalised.

Feefo rating : 5
04/05/2024
Good but still waitimg for a call back
Feefo rating : 5
04/05/2024
Brilliant

Brilliant service fast and efficent

Feefo rating : 5
04/05/2024
No need to look any further when looking for a loan

Simple and fast service, easy to navigate through the questions, money was in the bank account within 36 hours.

Feefo rating : 5
04/05/2024
Everything was smooth and true with putting the loan into my account with i

Service was really good

Feefo rating : 5
03/05/2024
Happy customer

An excellent service And made easy to follow.

Feefo rating : 5
03/05/2024
Straightforward and simple

Great service! The process was very straightforward and easy,a few simple steps and it was done.

Feefo rating : 5
03/05/2024
No hassle, money received quickly

Easy application,no stress, very quick service

Feefo rating : 5
03/05/2024
Excellent

Very prompt response with question

Feefo rating : 5
03/05/2024
Easy loans

As always quick and easy to apply, interest good on the loan I got.

Feefo rating : 5
03/05/2024
Good communication through emails and clear to understand,
Feefo rating : 5
03/05/2024
Simple to apply and manage accounts online

This is the 4th loan over the last few years - great service, simple to apply easy to make extra payments and manage your account

Feefo rating : 5
03/05/2024
Loan applied for

Easy to apply and money recieved in time said, big help and many thanks

Feefo rating : 5
03/05/2024
Great service

User friendly Fast decision Funds readily available

Feefo rating : 5
03/05/2024
Quick and easy and money in bank in 24 hrs , very straightforward
Feefo rating : 5
03/05/2024
Very reliable and low interest
Feefo rating : 5
03/05/2024
Excellent service

Very straightforward online application, with quick response

Feefo rating : 5
03/05/2024
Happy happy happy

Very quick and efficient. I had a previous loan with Novuna which I replaced with this new and increased loan. So you could say I am a repeat customer.

Feefo rating : 4
03/05/2024
Highly recommend

Very quick response to request for a loan. Process easy with money transferred within 2days.

Feefo rating : 5
02/05/2024
Quick and easy

Quick and easy got the money within a day

Feefo rating : 5
02/05/2024
Excellent company

Clear instructions and easy to apply. I didn't have any fuss and secured a loan. No issues or stress

Feefo rating : 5
01/05/2024
Excellent

Excellent service and hassle free. Really good rates too.

Feefo rating : 5
01/05/2024
Good service

Very quick decision and fund were in my bank within 2 days

Feefo rating : 5
01/05/2024
Great response, application process was quick and easy.

Excellent service, I would recommend Novuna.

Feefo rating : 5
01/05/2024
Would recommend

Easy to use, quick to decide, funds received next day!

Feefo rating : 5
01/05/2024
Easy to navigate at a glance

Very straight forward & easy to navigate & prompt & the FAQ & messaging service on the app if you download it, for questions is excellent & you can easily change the date your direct debit goes out, to suit you, after a few days of setting it up & make top up payments from within the app & see your statement balance & your very reasonable loan settlement amount at an instant on your home page. Very transparent. Very happy customer.

Feefo rating : 5
30/04/2024
Very good service

The best

Feefo rating : 5
30/04/2024
First Class

Excellent Customer Service & Great Website

Feefo rating : 5
30/04/2024
Thank you,I will speak word what good company loan you're.

Very easy very quick for the answer ,so profisional

Feefo rating : 5
30/04/2024
So quick and very efficient.

So quick and efficient. I was so pleased to have been approved and have always have a great experience dealing with Novuna.

Feefo rating : 5
30/04/2024
A GREAT SERVICE

Fast, professional, easy process. All documentation available quickly. Fast transfer of funds.

Feefo rating : 5
30/04/2024
Expert at what they do

Efficient outcome was quick went according to plan.

Feefo rating : 5
29/04/2024
Straightforward

Professional and uncomplicated

Feefo rating : 5
29/04/2024
Fantastic all round service!

I've been using Novuna for years. One loan helped with a beautiful new bathroom, the current one is to help landscape my little garden. Without he help of these loans, I doubt I'd have ever been able to carry out these home improvements

Feefo rating : 5
29/04/2024
Recommended.

Fuss-free, competitive rates and pleasant, easy-to-deal with staff.

Feefo rating : 5
29/04/2024
All done on line, no hustles

Very efficient

Feefo rating : 5
29/04/2024
Great service

Quick and easy application process, mine was referred for a check but was approved within half an hour. The app is also simple and easy to use. Also the loan is costing me about £1k less in interest than the offering from admiral with whom I already have other products. Goes to show it is always worth shopping around!

Feefo rating : 5
29/04/2024
Best finance company - won't go anywhere else !

easy process from start to finish

Feefo rating : 5
29/04/2024
Quality Service

Quick and easy without any hiccups.

Feefo rating : 5
28/04/2024
Excellent Service

Easy to use and prompt delivery at affordable rates of interest.

Feefo rating : 5
28/04/2024
Great service

Easy to navigate app and quick decision made

Feefo rating : 5
28/04/2024
Straight forward *******

Simple and straightforward process ..

Feefo rating : 5
28/04/2024
Reliable

Good

Feefo rating : 5
28/04/2024
Interest rates changed from what was offered.

Ok but could be better

Feefo rating : 3
28/04/2024
Excellent financial service

Excellent service all done on line monies In bank within 24 hrs.THANK YOU. Had money for home improvements. Would recomend Novuna to all my friends and family

Feefo rating : 5
27/04/2024
Great service!

Quick and easy service. Would recommend.

Feefo rating : 5
27/04/2024
Fantastic service

Fantastic quick and efficient, would highly recommend 🙂

Feefo rating : 5
27/04/2024
Loan application and approval process

Easy to apply and quick to respond!

Feefo rating : 5
27/04/2024
Spot on easy service, with quick responce

Spot on easy service, with quick responce, wont use anyone else from now on

Feefo rating : 5
27/04/2024
Almost 5 star

Very happy with the progress and fast payment, but changing the apr and not telling me to the last minute seems a bit under handed.

Feefo rating : 4
27/04/2024
Brilliant service very fast and user friendly I would definitely recommend you
Feefo rating : 5
27/04/2024
Easy to use and good app to pick in touch
Feefo rating : 5
27/04/2024
Great service
Feefo rating : 5
27/04/2024
Good service and fast response
Feefo rating : 5
27/04/2024
Good Service

fast and easy to use

Feefo rating : 5
27/04/2024
Quick and Easy Application

This is the 2nd time I’ve used them and on each occasion the application was quick and easy, both times were “referred” but each time accepted. Simply read and sign documentation that was emailed and the money was in my account within 48 hours!

Feefo rating : 5
26/04/2024
Very helpful Easy to access your needs Recommend
Feefo rating : 5
26/04/2024
Stress-free & straightforward

No unnecessary waiting for feedback in relation to eligibility & prompt deposit of amount requested into my account

Feefo rating : 5
26/04/2024
Would use again.

Easy to use website, quick application with regular updates, great service, useful app with lots of features.

Feefo rating : 5
26/04/2024
Simple and easy service

Really straight forward and easy to use - response provided in a matter of mins

Feefo rating : 5
26/04/2024
Quick and helpful
Feefo rating : 5
26/04/2024
Loan

Easy app to use and a friendly team for sure.

Feefo rating : 5
26/04/2024
Highly Recommend

Used the company a few times and always excellent service. Quick and efficient. Highly recommend.

Feefo rating : 5
26/04/2024
i used them before and here it goes again. like them , very professional and straightforward
Feefo rating : 5
26/04/2024
Easy

Simple and swift

Feefo rating : 5
26/04/2024
75

Best service professional staff

Feefo rating : 5
26/04/2024
Exceptional

Have used novuna for a long time and they’re are amazing.

Feefo rating : 5
26/04/2024
Loans made easy

Seamless interaction from getting a quote, to getting a decision and being approved, to the money being in your bank account within three working days. Flexible scale for the term of the loan. Very reasonable rates of interest compared to other loans. Easy to manage account system for keeping on top of the finances.

Feefo rating : 5
26/04/2024
Personal loan

Fast efficient service.

Feefo rating : 5
26/04/2024
75

It a amazing As soon I did my application I was successful That great Me I pay every month I never late payer That help

Feefo rating : 5
26/04/2024
Excellent service

Easy transactions

Feefo rating : 5
25/04/2024
Utterly dissapointed

Went for Nuvuna loan because interest rates were one of the lowest on intermediate site. However upon signing contract on Nuvuona website it increased by around 5%... Disappointed already, carried on as needed funds, unfortunately once signed contract it was noted funds would be released within two business days, which became 5 days due to bank holiday weekend... Despite funds came to account 5 days later, interest and other charges were calculated from day of signing contract, same as montlly direct debit started month from signing contract and not from receiving funds... oh and do not expect to pay just interest and loan repayment. An additional £70 appeared on top of interest and capital repayment during 1st month...

Feefo rating : 1