Existing Novuna Personal Finance customers

Information about our new PIN feature 

Following customer feedback, we have introduced a 6 digit PIN to help you log into your account instead of using a memorable word.

You can still use the characters from your memorable word to log into your account and then change over to a PIN via the 'My Profile' page.

When setting your PIN, try to avoid easy sequences like 123456 or 111111.

If you have forgotten any of your login details then you can reset them using the link below.

Reset your log in here.

You will only receive an email if the address entered matches that on your account, please check your junk folder too. If the email isn't in there and hasn't arrived after 20 minutes, please get in touch.

If you’re struggling to find your agreement number, it is noted near the top of some of the correspondence you've received from us about your agreement, such as your welcome email or an annual statement. Additionally, if you have a direct debit set up your agreement number is shown in your direct debit reference on your bank statement.

Yes. Simply log into your account and select 'Make a Payment' from the menu list then enter the amount you would like to pay.

Payments higher than your monthly repayment will be deducted from the outstanding balance without affecting your monthly payment. Amounts less than your monthly repayment will reduce your next Direct Debit.

You can view your remaining balance and when your final payment is due by logging into your account.

We will take your scheduled payment through Direct Debit on or around your due date each month until your agreement is completed. Once we have taken your final payment, we will stop requesting the Direct Debit.

You can update your details including your due date online or via the app by logging in and selecting ‘change Direct Debit’ from the options.

If, at the time of your Direct Debit is in the process of taking your next payment, it will not be possible to update your Direct Debit details straight away.

Please note: We can only accept personal bank accounts when paying by Direct Debit.

We understand circumstances can change and once we know more about your personal and financial situation, we can look at other options available to you.

We may also need additional information about your situation to ensure the most suitable arrangement is put in place.

If you feel as though you need further support, there are plenty of debt charities and not-for-profit organisations who will be able to provide financial advice such as the ones listed below:

• StepChange Debt Charity
• National Debtline
• Citizens Advice Bureau
• Money Advice Service

You can sign your loan agreement online using our e-signature service, this is a fast and simple way of signing your agreement and enables us to get the funds to you as quickly as possible.

If you have not signed your agreement within 30 days, your loan offer will expire, and another application will need to be submitted.

Yes, you have 14 days to withdraw the agreement. If you don’t wish to continue, please call our Customer Service Team on 0344 375 5500 within this time period or we'll assume you're happy with everything and you will be bound by the terms of your loan.

You can get a settlement quote online or via the app. Select ‘Settle agreement’ from the list of options in the menu. This will show your current settlement figure and you can also make a settlement payment on this page.